Contact Us
We are here to help. Whether you have a question about something you have read on this site, want to flag an error, or simply need a bit of guidance, our team reads every message and aims to respond within one working day.
How to Reach Us
The quickest way to get in touch is by email. Send your message directly to [email protected] and include as much detail as you can. The more context you give us, the faster and more accurately we can help.
What You Can Write to Us About
- Content questions — If something on the site is unclear or you would like more detail on a particular topic, let us know.
- Corrections and updates — Spotted something that looks out of date or inaccurate? We take accuracy seriously and will review any flagged content promptly.
- General feedback — Positive or critical, we welcome honest feedback. It helps us improve what we publish.
- Partnership and editorial enquiries — If you represent an organisation and would like to discuss working together, please outline your proposal clearly in your first message.
- Responsible gambling concerns — If you or someone you know needs support, please mention this in your message. We will point you towards appropriate resources without delay.
What to Include in Your Message
To help us respond efficiently, please include the following where relevant:
- A clear subject line summarising your query
- The specific page or section you are referring to, if applicable
- Your preferred name so we can address you properly
- Any relevant background that helps us understand your situation
Response Times
We aim to reply to all messages within one business day. During busy periods it may take slightly longer, but we will always acknowledge your email. We do not operate a live chat service at this time, so email remains the most reliable way to contact us.
A Note on Privacy
Any personal details you share with us are used solely to respond to your enquiry. We do not store, sell, or share your information with third parties. If you have specific questions about how we handle data, include that in your message and we will explain clearly.
We look forward to hearing from you — reach us at [email protected].